Policies and FAQ

Parking: Please leave some space for us to park near an entrance where we will not be blocked in. We would appreciate easy access, as we have a lot of heavy items to carry into your party.

Travel Fees may apply outside Columbus area. We will let you know about any fees in advance of your event.

Arriving and Departure Times: Please allow a window of time for our entertainers to arrive.

Cancellations and Refunds: If you must cancel your party for any reason, the following refund policy applies: Deposits are nonrefundable. If you need to reschedule, we will gladly offer an alternative party date for your consideration.

Gratuity is not included in your final invoice, but is certainly appreciated by our staff and entertainers.

Party Times: Kid’s Parties are generally 1 hour depending on the package selection and age of the children.

Photography: Simply Amazing reserves the right to use photographs taken at your event in any and all promotional media, whether now known or hereafter existing, controlled by Simply Amazing Entertainment, in perpetuity, and for other use by Simply Amazing. 

What do I need to make it a successful outdoor event? For outdoor events, we need a temperature ranging from 65-80° and access to a shady area on hot, sunny days. We can provide a 10’ x 10’ popup tent for an additional fee of $100.00.

Because you work with children, do you have a privacy policy? Simply Amazing promises to adhere to the highest ethical standards in safeguarding any information received from persons age 16 or under (“children”). Simply Amazing does not rent or sell customer information, including any information, which may be provided by children, to outside marketers. All photos used are for promotional purposes only and will not identify the child’s age, residence or name.

How much space do your activities require? We will work with whatever amount of space you can provide. We require enough space for the children to sit on the floor.

What if I want my entertainer to stay longer? Most of our entertainers have other events scheduled so try to book in advance. However, our hourly fee would apply.

How do we get the children to behave? Good behavior is always promoted, but it is your responsibility to monitor and take charge if a child is not behaving. Our entertainers are there to make the kids happy, not to discipline.

Where is the party held? Parties are typically held in your home or the venue of your choice.

Can we book a party date on a major holiday? Party dates are booked based upon availability. Holiday parties may be billed an additional fee.